How to fix OneDrive sync issues: quick fixes

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Updated On:
29 September 2026
Documented By:
Zheng Feng

Mac Version:

  1. Step 1: Restart OneDrive: Click OneDrive Cloud Icon > 3 Dots > Quit OneDrive 



  1. Step 2: Unlink and Relink Account: Open OneDrive Cloud > 3 Dots > Preference > Account tab > Click Unlink this mac > Sign in again to resync


Windows Version: 

  1. Step 1: Restart OneDrive: Right click OneDrive cloud icon > Settings > Click Close OneDrive to restart



  1. Step 2: Unlink OneDrive Account: Select OneDrive Cloud Icon > Settings > Account > Unlink this PC > Unlink Account > Go back to OneDrive > Sign in again to resync

 A screenshot showing the Account tab in OneDrive settings.


IOS Version: 

  1. Step 1: Reset: Go to OneDrive App > Profile > Settings > Account > Reset

  1. Step 2: Sign out and back in to resync

  1. Step 3: If there are still issues: Uninstall and install the app


Android Version:

  1. Step 1: Clear Cache & Data: Settings > Apps > OneDrive > Storage & Cache > Clear Cache

  1. Step 2: Restart Device

  1. Step 3: Check Permissions: Settings > Apps > OneDrive > Permissions and ensure Storage/Files and Media access is enabled

  1. Step 4: If there are still issues: Uninstall and install the app

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