IT Helpdesk Services

Companies need to ensure that their IT infrastructure is working efficiently to meet the needs of their customers and employees. Outsourcing IT helpdesk services offers numerous benefits to companies, including cost savings, expertise, scalability, 24/7 support, focus on core business, and improved customer service.

Achieve optimal business productivity. Outsource your IT Helpdesk today

How we can help.

Entrust Network Services provides high availability support and access to our team of skilled experts for your end-users to have the technical support they need to perform their job duties efficiently and effectively.

We are an ISO 27001 accredited IT firm that follows industry standards in terms of helpdesk protocol, becoming a part of your team to ensure that your IT infrastructure is working efficiently and effectively, leading to increased productivity while providing significant cost savings as compared to having an in-house IT Team.

We willl connect you to the right person.

Share your requirements with us and we’ll get a suitable expert from our team to get back to you.

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TESTIMONIAL

Driven by forging relationships.

“I can’t recommend Entrust Network Services highly enough. We were struggling to keep up with our IT needs as we grew. But since partnering with Entrust, we are in a great position. Their team of experts is always available to provide support and they’ve helped to streamline our IT processes. The level of professionalism and expertise is truly unparalleled, and I highly recommend them to anyone looking for reliable and efficient IT support”

Cho Pei Lin, Managing Director
APRW

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Our approach to IT helpdesk

Enabling organisations to succeed through our firm’s commitment to continual improvements in technological knowledge and expertise

Incident Logging

Incident Logging

Creating a support ticket in the IT helpdesk system, which includes details about the issue, such as the user's contact information, the nature of the problem, and any error messages received.

Managed Service

Managed Service

Creating a support ticket in the IT helpdesk system, which includes details about the issue, such as the user's contact information, the nature of the problem, and any error messages received.

Microsoft 365

Microsoft 365

Creating a support ticket in the IT helpdesk system, which includes details about the issue, such as the user's contact information, the nature of the problem, and any error messages received.

Helpdesk Service

Helpdesk Service

Supporting your company’s critical IT infrastructure and also for your end-users hardware and software.

Managed Service

Managed Service

Supporting your company’s critical IT infrastructure and also for your end-users hardware and software.

Microsoft 365

Microsoft 365

Supporting your company’s critical IT infrastructure and also for your end-users hardware and software.

Incident Logging

Creating a support ticket in the IT helpdesk system, which includes details about the issue, such as the user's contact information, the nature of the problem, and any error messages received.

Incident Triage

IT helpdesk engineer will triage the incident to determine its severity and prioritize the response accordingly. For example, critical incidents that impact business operations will be given higher priority than less urgent issues.

Incident Diagnosis

Diagnose the issue by asking questions and conducting tests to determine the cause of the problem. They may also remotely access the user's computer or device to troubleshoot and resolve the issue.

Incident Resolution

Once the cause has been identified, our IT helpdesk engineers will work to resolve the incident. This may involve providing step-by-step instructions to the end-user, performing remote troubleshooting and configuration.

Incident Closure

IT helpdesk engineers will update the support ticket with details of the resolution and close the incident. They may also follow up with the end-user to ensure that the issue has been resolved satisfactorily.

Incident Reporting and Analysis

The IT helpdesk team will regularly review support ticket logs to identify recurring issues and report back to client, to improve the end-user productivity.

Our Clientele

Hirata Corporation

Manufacturing

Prudential

Insurance

Natureland Spa

Health & Wellness

Compass One

Retail Mall

Thai Airways International

Airline / Travel

FirstCom Solutions

Technology

NTUC

Confederation

Soon Li Heng Group

Civil Engineering

CBRE Group

Management

Jamiyah Singapore

Non-Profit Organisation

Tung Lok Group

Food & Beverage

SSP Group

Food & Beverage

Hirata Corporation

Manufacturing

Prudential

Insurance

Compass One

Retail Mall

Natureland Spa

Health & Wellness

Thai Airways International

Airline / Travel

FirstCom Solutions

Technology

Soon Li Heng Group

Civil Engineering

NTUC

Confederation

CBRE Group

Management

Jamiyah Singapore

Non-Profit Organisation

SSP Group

Food & Beverage

Tung Lok Group

Food & Beverage

INSIGHTS

Why companies should outsource IT helpdesk

Gain insights into what IT helpdesk entails and why outsourcing your IT helpdesk needs and the reaons why it has become a popular and practical solution for businesses.

Talk to an Expert