Generative AI, AI Workflow & Agentic AI for SMEs
From AI consultation and implementation to workflow automation, security and employee training, we help SMEs improve productivity, reduce manual work and adopt AI securely.
Capabilities
Transform the Way Your Business Works with AI.
AI Security, Privacy and Governance
Using AI without proper controls may expose confidential information, personal data and intellectual property.
Entrust Network helps SMEs implement:
- Business-managed AI accounts
- Multi-factor authentication
- Role-based and least-privilege access
- Data classification and permission reviews
- Approved AI applications and connectors
- Human approval for sensitive actions
- AI activity logging and monitoring
- AI Acceptable Use Policy
- Employee security and privacy training
- Alignment with Singapore’s Personal Data Protection Act
We will connect you to the right person.
Share your requirements with us and we’ll get a suitable expert from our team to get back to you.
Empowering Your Workforce with Enterprise AI
Entrust Network helps SMEs adopt and implement business AI solutions such as Microsoft 365 Copilot and Claude.
Microsoft 365 Copilot for Business
Microsoft 365 Copilot integrates AI with Word, Excel, PowerPoint, Outlook and Teams.
It helps employees:
- Draft and summarise documents
- Analyse data and prepare reports
- Create presentations
- Draft and summarise emails
- Summarise meetings and action items
- Search authorised Microsoft 365 information
Claude for Business
Claude is an AI assistant designed for writing, research, document analysis, reasoning, coding and multi-step business tasks.
It helps employees:
- Analyse lengthy documents
- Draft proposals, policies and reports
- Conduct research and compare information
- Analyse spreadsheets and business data
- Create presentations and working documents
- Complete approved tasks across connected applications
Our Generative AI Services
AI Consultation and Implementation
We assess your requirements, recommend the appropriate AI platform and support implementation from pilot testing to full deployment.
Our services include:
- AI readiness assessment
- Microsoft Copilot and Claude implementation
- Licensing and configuration
- Proof of concept
- Security and access controls
- Employee training and ongoing support
AI Workflow Automation
We combine Generative AI with business rules and automation tools to streamline repetitive processes.
Examples include:
- Email classification and routing
- Document processing and summarisation
- Customer enquiry management
- Automated report preparation
- Approval and notification workflows
- Microsoft Power Automate and SharePoint integration
Agentic AI Solutions
AI agents can understand an objective, retrieve information and perform approved tasks across different systems.
Examples include:
- HR recruitment: Screen and filter résumés based on approved criteria, shortlist suitable candidates and automatically coordinate interview schedules.
- Automated RFQ: Support the three-quotation policy by identifying approved vendors, requesting quotations, following up and preparing a quotation comparison for management approval.
- Customer service: Classify enquiries, retrieve approved information and prepare responses.
- IT support: Search technical documentation and recommend troubleshooting steps.
- Sales: Prepare proposals and quotations using approved templates.
- Compliance: Collect supporting evidence and identify missing documents.
Sensitive decisions and external communications remain subject to human review and approval.
Frequently Asked Questions
Microsoft 365 Copilot is closely integrated with Word, Excel, PowerPoint, Outlook, Teams and Microsoft 365 information. Claude is particularly suitable for research, writing, document analysis, reasoning, coding and multi-step tasks. SMEs may use either platform or both for different purposes.
A chatbot mainly answers questions. An AI agent can retrieve information, follow a workflow and perform approved actions across connected systems.
- AI Search: Finds and summarises relevant information from approved documents, emails, websites or business systems.
- AI Agent: An AI assistant designed to perform a specific role, such as answering customer enquiries, screening résumés or supporting IT users.
- AI Workflow: A structured process that combines AI, business rules, applications and approvals to automate repetitive tasks.
- Agentic AI: An advanced AI system that can understand an objective, plan multiple steps, use approved tools and perform authorised actions with limited human involvement.
For sensitive or high-impact tasks, human review and approval should remain part of the process.
Security depends on the subscription, configuration, access permissions and employee practices. SMEs should use business-managed AI accounts and establish appropriate security, privacy and governance controls.
Not automatically. Access depends on the user’s permissions and the systems connected to the AI platform. Existing permissions should be reviewed before implementation.
Begin with a small pilot involving selected users and one or two measurable, low-risk business processes before expanding the implementation.
Start Your AI Journey
Entrust Network helps SMEs move from AI experimentation to secure and practical implementation.
Contact us for an AI readiness assessment, Microsoft Copilot or Claude implementation, and customized AI workflow consultation.
