IT Helpdesk Services in Singapore

Reliable, Scalable & Expert-Led IT Helpdesk Support for Businesses in Singapore

IT Helpdesk Services

Many businesses rely on IT Helpdesk Services in Singapore to boost efficiency, minimise downtime and ensure both customers and employees have trouble-free online experiences. Entrust Network provides high-availability IT helpdesk support for companies in Singapore, backed by industry expertise of over twenty years and our accreditation by ISO 27001.

Our IT Helpdesk Services & Capabilities

Entrust Network provides IT Helpdesk Services that handle more than just basic troubleshooting. Our services ensure that you manage risk, stay secured and keep your business growing without interruptions.

IT Outsourcing Helpdesk

IT Helpdesk & Managed Support

  • IT Helpdesk Service – Responsive, expert-led technical support for your employees and systems.
  • IT Managed Service – Proactive management and monitoring of your IT infrastructure.
IT Managed Service

Productivity & Collaboration

  • Microsoft 365 – Setup, migration, and ongoing support for Microsoft 365, including Teams, Outlook, and SharePoint.
  • IT Services for NGOs – Affordable, scalable IT support tailored to the unique needs of non-profit organisations.
Enterprise Backup & Recovery

Network & Connectivity

Endpoint Security & Control

Cybersecurity & Protection

Next-Gen Firewall (NGFW)

Data Resilience & Compliance

Future-Proof Your Business with Trusted IT Helpdesk Support in Singapore

Why Outsource Your IT Helpdesk?

By outsourcing your IT Helpdesk Support in Singapore to Entrust Network, your organisation will have an edge over the competition. More and more companies use outsourcing for many different reasons.

Supporting NTUC with robust IT solutions and managed security services for business efficiency.

24/7 Expert Support

Get round-the-clock assistance from certified professionals who understand local business challenges and global IT standards.

Entrust Network achievement represented with number two visual for milestones.

Cost Efficiency

Save on recruitment, training, and operational overheads by leveraging a fully managed IT helpdesk at a predictable cost.

Number Three Infographic – Step or Feature Highlight Graphic

Access to Skilled Professionals

Tap into a team of seasoned engineers and support specialists with diverse technical knowledge and hands-on experience.

Highlighting Entrust Network’s milestone and recognition with number four branding element.

Scalability & Flexibility

Easily scale your support levels as your business grows, whether you’re adding headcount or expanding operations across regions.

Reduced Downtime

Minimise IT interruptions with proactive monitoring, swift incident resolution, and a structured escalation process.

Focus on Core Business Goals

Let your internal teams focus on strategic initiatives while we handle day-to-day technical support and troubleshooting. Regardless of your company’s size or status, be it an SME or an established enterprise, outsourcing your IT Helpdesk Singapore operations keeps your business agile, secure and responsive at all times.

How we can help.

Entrust Network Services provides high availability support and access to our team of skilled experts for your end-users to have the technical support they need to perform their job duties efficiently and effectively.

We are an ISO 27001 accredited IT firm that follows industry standards in terms of helpdesk protocol, becoming a part of your team to ensure that your IT infrastructure is working efficiently and effectively, leading to increased productivity while providing significant cost savings as compared to having an in-house IT Team.

We will connect you to the right person.

Share your requirements with us and we’ll get a suitable expert from our team to get back to you.

Cho Pei Lin, Managing Director
TESTIMONIAL

Driven by forging relationships.

“I highly recommend Entrust Network. Over the past 10 years, our consultancy business grew five times to almost 50 staff now across the region. This growth was possible partly because of the partnership we have with Entrust Network. Their team of engineers helped migrate our system to the Cloud and protect our data consistently. Overall, Entrust Network has provided us with unmatchable customer service with a tremendous quality of service that has resulted in minimized downtime and disruption. We have peace of mind knowing that we have a reliable IT partner.”

aprw

Cho Pei Lin, Managing Director
APRW

Pei Lin has an Honors Bachelor of Law Degree from the National University of Singapore and pioneered in introducing Litigation PR to Singapore. Her forte includes strategic PR consultancy in public affairs and public education campaign communications, corporate, litigation, crisis communications, and government relations.

JOIN US

How Our IT Helpdesk Support Works

Enabling organisations to succeed through our firm’s commitment to continual improvements in technological knowledge and expertise.

Incident Logging

Every request starts with a detailed support ticket, capturing user info, the issue, error messages, and device specifics.

Incident Triage

Tickets are assessed and prioritised based on severity. Business-critical disruptions receive immediate attention.

Diagnosis

Our engineers investigate the issue through direct communication and remote diagnostics to identify the root cause quickly.

Resolution

We guide end-users with step-by-step fixes or remotely resolve the issue through secure access and configuration.

Closure

Once resolved, the ticket is documented and closed. A follow-up may be conducted to confirm user satisfaction.

Reporting & Analysis

We review support data regularly to detect patterns, improve IT strategy, and prevent recurring problems.

WHY US

How Our IT Helpdesk Support Works

Enabling organisations to succeed through our firm’s commitment to continual improvements in technological knowledge and expertise.

1. INCIDENT LOGGING

Every request starts with a detailed support ticket, capturing user info, the issue, error messages, and device specifics.

2. INCIDENT TRIAGE

Tickets are assessed and prioritised based on severity. Business-critical disruptions receive immediate attention.

3. DIAGNOSIS

Our engineers investigate the issue through direct communication and remote diagnostics to identify the root cause quickly.

4. RESOLUTION

We guide end-users with step-by-step fixes or remotely resolve the issue through secure access and configuration.

5. CLOSURE

Once resolved, the ticket is documented and closed. A follow-up may be conducted to confirm user satisfaction.

6. REPORTING & ANALYSIS

We review support data regularly to detect patterns, improve IT strategy, and prevent recurring problems.

Our Clientele

Hirata Engineering Logo – Entrust Network Client

Hirata Corporation

Manufacturing

Prudential Logo – Entrust Network Client

Prudential

Insurance

Natureland Spa

Health & Wellness

Compass One

Retail Mall

Supporting Thai Airways with IT infrastructure and cybersecurity services for global operations.

Thai Airways International

Airline / Travel

FirstCom Solutions

Technology

NTUC

Confederation

Entrust Network partners with SLH to strengthen IT infrastructure and enhance digital security.

Soon Li Heng Group

Civil Engineering

Entrust Network partners with CBRE to deliver secure, efficient IT infrastructure and digital solutions.

CBRE Group

Management

Entrust Network supports Jamiyah Singapore with tailored IT services and digital transformation.

Jamiyah Singapore

Non-Profit Organisation

Tung Lok Group

Food & Beverage

Trusted IT services and cybersecurity partner for SSP Group enterprise operations.

SSP Group

Food & Beverage

Hirata Engineering Logo – Entrust Network Client

Hirata Corporation

Manufacturing

Prudential Logo – Entrust Network Client

Prudential

Insurance

Compass One

Retail Mall

Natureland Spa

Health & Wellness

Supporting Thai Airways with IT infrastructure and cybersecurity services for global operations.

Thai Airways International

Airline / Travel

FirstCom Solutions

Technology

Entrust Network partners with SLH to strengthen IT infrastructure and enhance digital security.

Soon Li Heng Group

Civil Engineering

NTUC

Confederation

Entrust Network partners with CBRE to deliver secure, efficient IT infrastructure and digital solutions.

CBRE Group

Management

Entrust Network supports Jamiyah Singapore with tailored IT services and digital transformation.

Jamiyah Singapore

Non-Profit Organisation

Trusted IT services and cybersecurity partner for SSP Group enterprise operations.

SSP Group

Food & Beverage

Tung Lok Group

Food & Beverage

What Makes Entrust Network Special

When it comes to IT Helpdesk Services in Singapore, Entrust Network stands out as a trusted name backed by experience, certifications, and a strong local presence. Here’s why businesses choose us:

 ISO 27001 Accredited

We follow globally recognised information security standards to protect your data and systems at every level.

20 Years of Proven Expertise

For over two decades, we’ve been delivering expert-led IT solutions to businesses across various sectors in Singapore.

Local, Singapore-Based Support Team

Our entire helpdesk and engineering team is based in Singapore, ensuring fast, reliable, and culturally aligned support.

Fast Response Times

We resolve most tickets within hours, not days. Your business continuity is always our top priority. When you partner with Entrust Network, you're not just getting IT support, you're gaining a strategic technology ally who understands your business.

What Makes Entrust Network Special

When it comes to IT Helpdesk Services in Singapore, Entrust Network stands out as a trusted name backed by experience, certifications, and a strong local presence. Accredited with ISO 27001, we follow globally recognised information security standards to protect your data and systems at every level.

20 Years of Proven Expertise

For over two decades, we’ve been delivering expert-led IT solutions to businesses across various sectors in Singapore.

Local, Singapore-Based Support Team

Our entire helpdesk and engineering team is based in Singapore, ensuring fast, reliable, and culturally aligned support.

Fast Response Times

We resolve most tickets within hours, not days. Your business continuity is always our top priority.
When you partner with Entrust Network, you’re not just getting IT support, you’re gaining a strategic technology ally who understands your business.

Frequently Asked Questions

An outsourced IT helpdesk provides technical support to your employees, manages incident tickets, troubleshoots issues, and helps maintain IT systems. Entrust Network acts as an extension of your team and offers reliable IT helpdesk support tailored to your business.

The cost depends on your business size, required coverage hours, and scope of services. At Entrust Network, we offer custom pricing based on your needs to ensure you get cost-effective IT helpdesk services in Singapore without sacrificing quality.

Absolutely. We are ISO 27001 certified, which means we adhere to the highest standards in data security and IT governance. With strict access controls, encrypted communication, and trusted protocols, outsourcing your IT helpdesk in Singapore is both secure and efficient.

Any business that relies on digital tools or infrastructure can benefit, whether it’s finance, healthcare, education, or professional services. We work with SMEs and large enterprises alike to provide responsive IT helpdesk support in Singapore that scales with your needs.

Yes, absolutely. At Entrust Network, we tailor our IT helpdesk services to your operational requirements, whether you need 24/7 support, specific tech stack expertise, or multilingual assistance.

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