IT Helpdesk Services in Singapore
Reliable, Scalable & Expert-Led IT Helpdesk Support for Businesses in Singapore
IT Helpdesk Services
Many businesses rely on IT Helpdesk Services in Singapore to boost efficiency, minimise downtime and ensure both customers and employees have trouble-free online experiences. Entrust Network provides high-availability IT helpdesk support for companies in Singapore, backed by industry expertise of over twenty years and our accreditation by ISO 27001.
Capabilities
Our IT Helpdesk Services & Capabilities
Entrust Network provides IT Helpdesk Services that handle more than just basic troubleshooting. Our services ensure that you manage risk, stay secured and keep your business growing without interruptions.
IT Helpdesk & Managed Support
- IT Helpdesk Service – Responsive, expert-led technical support for your employees and systems.
- IT Managed Service – Proactive management and monitoring of your IT infrastructure.
Productivity & Collaboration
- Microsoft 365 – Setup, migration, and ongoing support for Microsoft 365, including Teams, Outlook, and SharePoint.
- IT Services for NGOs – Affordable, scalable IT support tailored to the unique needs of non-profit organisations.
Network & Connectivity
- Enterprise Wireless / Network – Design and deployment of secure, high-speed wireless and network systems.
- SIEM / Network Monitoring – Real-time threat detection and network performance analytics.
Cybersecurity & Protection
- Next-Gen Firewall (NGFW) – Advanced firewall solutions to safeguard your digital perimeter.
- Endpoint Security & Control – Protection for all endpoints to prevent data breaches and malware.
- Cyber Security Services – End-to-end cybersecurity strategy, tools, and monitoring.
Data Resilience & Compliance
- Enterprise Backup & Recovery – Comprehensive backup solutions to protect against data loss or downtime.
- DPO as a Service – Data protection officer support to ensure PDPA compliance and data governance.
Future-Proof Your Business with Trusted IT Helpdesk Support in Singapore
Why Outsource Your IT Helpdesk?
By outsourcing your IT Helpdesk Support in Singapore to Entrust Network, your organisation will have an edge over the competition. More and more companies use outsourcing for many different reasons.
01
24/7 Expert Support
Get round-the-clock assistance from certified professionals who understand local business challenges and global IT standards.
02
Cost Efficiency
Save on recruitment, training, and operational overheads by leveraging a fully managed IT helpdesk at a predictable cost.
03
Access to Skilled Professionals
Tap into a team of seasoned engineers and support specialists with diverse technical knowledge and hands-on experience.
04
Scalability & Flexibility
Easily scale your support levels as your business grows, whether you’re adding headcount or expanding operations across regions.
05
Reduced Downtime
Minimise IT interruptions with proactive monitoring, swift incident resolution, and a structured escalation process.
06
Focus on Core Business Goals
Let your internal teams focus on strategic initiatives while we handle day-to-day technical support and troubleshooting.
Regardless of your company’s size or status, be it an SME or an established enterprise, outsourcing your IT Helpdesk Singapore operations keeps your business agile, secure and responsive at all times.
How we can help.
Entrust Network Services provides high availability support and access to our team of skilled experts for your end-users to have the technical support they need to perform their job duties efficiently and effectively.
We are an ISO 27001 accredited IT firm that follows industry standards in terms of helpdesk protocol, becoming a part of your team to ensure that your IT infrastructure is working efficiently and effectively, leading to increased productivity while providing significant cost savings as compared to having an in-house IT Team.
We willl connect you to the right person.
Share your requirements with us and we’ll get a suitable expert from our team to get back to you.
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TESTIMONIAL
Driven by forging relationships.
“I highly recommend Entrust Network. Over the past 10 years, our consultancy business grew five times to almost 50 staff now across the region. This growth was possible partly because of the partnership we have with Entrust Network. Their team of engineers helped migrate our system to the Cloud and protect our data consistently. Overall, Entrust Network has provided us with unmatchable customer service with a tremendous quality of service that has resulted in minimized downtime and disruption. We have peace of mind knowing that we have a reliable IT partner.”
Cho Pei Lin, Managing Director
APRW
Pei Lin has an Honors Bachelor of Law Degree from the National University of Singapore and pioneered in introducing Litigation PR to Singapore. Her forte includes strategic PR consultancy in public affairs and public education campaign communications, corporate, litigation, crisis communications, and government relations.
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How Our IT Helpdesk Support Works
Enabling organisations to succeed through our firm’s commitment to continual improvements in technological knowledge and expertise
Incident Logging
Every request starts with a detailed support ticket, capturing user info, the issue, error messages, and device specifics.
Incident Triage
Tickets are assessed and prioritised based on severity. Business-critical disruptions receive immediate attention.
Diagnosis
Our engineers investigate the issue through direct communication and remote diagnostics to identify the root cause quickly.
Resolution
We guide end-users with step-by-step fixes or remotely resolve the issue through secure access and configuration.
Closure
Once resolved, the ticket is documented and closed. A follow-up may be conducted to confirm user satisfaction.
Reporting & Analysis
We review support data regularly to detect patterns, improve IT strategy, and prevent recurring problems.
Our Clientele
Hirata Corporation
Manufacturing
Prudential
Insurance
Natureland Spa
Health & Wellness
Compass One
Retail Mall
Thai Airways International
Airline / Travel
FirstCom Solutions
Technology
NTUC
Confederation
Soon Li Heng Group
Civil Engineering
CBRE Group
Management
Jamiyah Singapore
Non-Profit Organisation
Tung Lok Group
Food & Beverage
SSP Group
Food & Beverage
Hirata Corporation
Manufacturing
Prudential
Insurance
Compass One
Retail Mall
Natureland Spa
Health & Wellness
Thai Airways International
Airline / Travel
FirstCom Solutions
Technology
Soon Li Heng Group
Civil Engineering
NTUC
Confederation
CBRE Group
Management
Jamiyah Singapore
Non-Profit Organisation
SSP Group
Food & Beverage
Tung Lok Group
Food & Beverage
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What Makes Entrust Network Special
When it comes to IT Helpdesk Services in Singapore, Entrust Network stands out as a trusted name backed by experience, certifications, and a strong local presence. Here’s why businesses choose us:
We follow globally recognised information security standards to protect your data and systems at every level.
20 Years of Proven Expertise
For over two decades, we’ve been delivering expert-led IT solutions to businesses across various sectors in Singapore.
Local, Singapore-Based Support Team
Our entire helpdesk and engineering team is based in Singapore, ensuring fast, reliable, and culturally aligned support.
Fast Response Times
We resolve most tickets within hours, not days. Your business continuity is always our top priority. When you partner with Entrust Network, you're not just getting IT support, you're gaining a strategic technology ally who understands your business.
INSIGHTS
Expert IT Helpdesk Support in Singapore
Let us transform your IT operations and improve your team’s productivity. Whether you’re scaling, migrating, or looking for a better IT partner, we possess the expertise to deliver. Reach out to us and one of our experts will get back to you within 24 hours.
Frequently Asked Questions
An outsourced IT helpdesk provides technical support to your employees, manages incident tickets, troubleshoots issues, and helps maintain IT systems. Entrust Network acts as an extension of your team and offers reliable IT helpdesk support tailored to your business.
The cost depends on your business size, required coverage hours, and scope of services. At Entrust Network, we offer custom pricing based on your needs to ensure you get cost-effective IT helpdesk services in Singapore without sacrificing quality.
Absolutely. We are ISO 27001 certified, which means we adhere to the highest standards in data security and IT governance. With strict access controls, encrypted communication, and trusted protocols, outsourcing your IT helpdesk in Singapore is both secure and efficient.
Any business that relies on digital tools or infrastructure can benefit, whether it’s finance, healthcare, education, or professional services. We work with SMEs and large enterprises alike to provide responsive IT helpdesk support in Singapore that scales with your needs.
Yes, absolutely. At Entrust Network, we tailor our IT helpdesk services to your operational requirements, whether you need 24/7 support, specific tech stack expertise, or multilingual assistance.
