Entrust Network IT Managed Services
Maximum Support. Minimum Downtime.
IT Service Helpdesk

Our IT Service Helpdesk acts as the single point of support for your company’s critical IT infrastructure and also for your end users hardware and software. Contactable on all possible communication mediums and providing end-to-end responsibility of the calls till resolution, we are always ready to answer support calls and troubleshoot any errors that your users might face.

IT SERVICE HELPDESK CAPABILITIES

  • Best in class IT Infrastructure and IT Support Services
  • Full spectrum of support covering desktop / laptops, servers, operating systems, office productivity suites, email clients, network and connectivity issues
  • Proper Workflow processing to ensure response time is within the guidelines of existing Service Level Agreement (SLA)
  • Comprehensive communication medium for support (Phone / Email / Remote-Access / On-Site)
  • Updating of inventory record to track IT equipment issues to spot recurring problems
END USER SUPPORT

End-User Support Services form a vital part of IT maintenance Services and provide a single-point solution for complete management of your business computing environment, spanning desktop / laptop support, complemented by a dedicated IT Helpdesk Support Protocol. Our End-User Support Services are designed to cover the full life cycle and comprise a unified solution that includes:

  • Backup and Disaster Recovery Procedures
  • End User Support
  • Incident and Error Resolution
  • Installation / Reformat of new hardware or software
  • Migration of data for change of hardware or software
  • Operating system updates and patches
  • Desktop / Laptop Optimisation & Maintenance
  • Proper Security Check for Viruses/Malware/Trojans

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